RETURNS AND EXCHANGES

Return Policy 
You have up to 15 calendar days from the date of receiving your order to initiate a return. The product must be returned in its original packaging, with all tags intact.

Shipping Costs
Return or exchange shipping costs are the customer’s responsibility. We recommend using a tracked shipping service and purchasing shipping insurance, as Bumach is not liable for lost or damaged packages.

Steps for Returns or Exchanges

  1. Initial Contact: Email us at Bumachhh@gmail.com within 15 days of receiving the product. Please include the product reference, size, and a brief explanation of the reason for the return or exchange.
  2. Instructions: You will receive an email with instructions on how to proceed, along with the return address.
  3. Prepare the Product: Ensure that the item is in the same condition in which it was received, with original packaging and all tags intact.
  4. Send the Product: Ship the product to the provided address. The customer is responsible for all shipping costs related to the return or exchange.


Refund and Exchange Conditions

  • Refund Approval: If your return is approved, we will process a refund to your original payment method. The refund may take a few days to appear in your account, depending on your bank or card provider’s policies.
  • Exchange Approval: If your exchange is approved, we will send you the new requested product.
  • Rejection: If the return or exchange does not meet our conditions, we will notify you by email. In this case, the customer may opt to have the item returned at their own expense.

 

Non-Returnable Products 
Certain products are not eligible for return, including:

  • All items in the accessories section.


Exceptions

  • Sale Products: Products purchased on sale or with a discount are not eligible for return or exchange, except in cases of a manufacturing defect.
  • Defective Products: If you receive a defective product, please contact us immediately at Bumachhh@gmail.com with photos and a description of the defect. We will review your case and provide a suitable solution.


Contact Us 
If you have any questions regarding our returns and refund policy, feel free to contact us at Bumachhh@gmail.com.